Question 1

What time is check-in and check-out?

Accepted Answer

Check-in opens at 15:00 and check-out is by 10:00. Where the calendar allows, we're happy to flex either side — just ask.

Question 2

How does self check-in work?

Accepted Answer

After booking you receive a personal check-in link. Complete it and we issue a time-bound door code that activates on your arrival day and expires after check-out.

Question 3

Is the availability on this site live?

Accepted Answer

Yes. Our calendar syncs continuously with Airbnb, Booking.com, Vrbo and Expedia, so a free date here is genuinely free.

Question 4

Can I book for more guests than listed?

Accepted Answer

The maximum occupancy is set by insurance and bed count, so we can't exceed it. Message us and we may be able to combine two homes.

Question 5

How do I pay?

Accepted Answer

Direct bookings are held for 30 minutes while you confirm details. Our team then sends secure payment instructions for the balance.

Question 6

What is your cancellation policy?

Accepted Answer

Free cancellation up to 7 days before arrival. Inside 7 days the first night is non-refundable. See our policies page for the full terms.

Question 7

Do you allow pets?

Accepted Answer

Some homes are pet-friendly. The amenities list on each property page confirms it — if you're unsure, ask before booking.

Question 8

Is parking available?

Accepted Answer

Most homes include off-street parking. Check the amenities list on the property page for the specific stay.

Frequently asked questions